Diluting Diligence

An organization's success depends on its strict adherence to protocols and procedures. Taking shortcuts and deviating from them can have severe negative consequences, yet this is common in today's fast-paced work environment. Such deviation undermines the diligence and hard work of those who follow the established procedures and jeopardizes the entire organization. To prevent this and foster a culture of excellence and integrity, leadership must provide guidance and training, implement checks and balances, and hold violators accountable for their actions.